What to expect when you call

Allied Elements

for Carpet & Restoration Service
How do I get in touch with Allied Elements if I have a water emergency?

We are available 24 hours a day to help you handle your water emergency. Just call us 24-hours a day @ 1877-water21 (928-3721)

What can I expect from the restoration experts?

You will speak with a certified restoration specialist very soon after your call. Then we’ll do the following to help you reclaim your home.

  • Advise you of what to do to minimize damage until our crew arrives.
  • Dispatch certified, trained, and experienced water damage crews to your home within three hours or less.
  • Pump out freestanding water quickly, and then extract water from carpet, padding, and upholstery.  
  • Remove carpet and padding if deemed necessary. We will then clean, dry, and reinstall carpet and padding based on IICRC standards.
  • Provide professional grade equipment for a controlled drying process of your home and its contents—this minimizes the possibility of secondary damage and potential microbial growth.
  • Use specialized instruments to locate hidden pockets of water and to technically monitor the dehumidification/drying process.
  • Work directly with your insurance company to process claims and get your home back to normal as soon as possible.
  • Make sure your home’s structure and contents are dry, to the recommended industry standards for your area of the country.
What method do you use for cleaning?

The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning.  Allied Element’s exclusive hot water extraction method removes the toughest, deepest dirt safely and gently.  Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers.  Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture.  It’s the cleaning method most recommended by carpet manufacturers.

Do I need to vacuum before the crew arrives?

A light vacuuming in the traffic areas is recommended.  If needed, the crew can pre-vacuum the area to be cleaned for a $5.00 service fee. 

What do you consider an area?

An area is between 100 and 150 square feet, which is about the size of a regular bedroom. Living room/dining room combos are considered two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price.

How long will it take to clean my carpets?

On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.

Do you move furniture?

Yes. There is no charge to move furniture. We are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.

How long will it take for my carpet to dry?

Dry time is affected by humidity, temperature and air-flow to the area. It can take anywhere between 4-6 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas onto non-carpeted areas to avoid slipping.

Drying time for furniture is usually about 1-2 hours.

I have heard that cleaning my carpet makes it soil faster. Is this true?

The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.

Do you guarantee removal of all spots or stains in the carpet?

We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

After my carpet was cleaned, it has bubbles or ripples in the carpet. What caused this?

As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of restretching prior to the cleaning. If these ripples do not go away after it is completely dry, please contact us as soon as possible.

How do you guarantee customer satisfaction?

We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are.

Why should I have a protector applied to my cleaned carpets?

As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.

Does carpet come with a protector?

A dry soil protector comes on most carpet from the manufacturers. This is a wear dated product and is removed over time with every day traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.

How often do manufacturers recommend professional cleaning?

Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use.

How does Allied Elements clean upholstered furniture?

We use our powerful hot water extraction cleaning process whenever possible, because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and your furniture.

What does professional cleaning do to the protective coating I purchased with my upholstered furniture?

While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time — along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning.

How long will it take my furniture to dry?

Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 6-12 hours.

Why should I have my air ducts cleaned?

Some of the reasons are:

  • Dirt and debris may collect in your ventilation system blocking ductwork and key components of the furnace, including the evaporator coil and blower.
  • Build-up of these contaminants in the system can restrict airflow causing it to work harder and longer, thus expending more energy.
  • By cleaning the entire HVAC system, you may see an increase in the energy efficiency of your system, which in some cases translates to lower utility bills. These cleanings may also extend the life of your furnace or air conditioning system by reducing wear and tear.
Do I need to have my air ducts cleaned if my house is new?

Surprisingly enough, yes. Construction debris is one of the most common types of contamination that we find in air duct systems. Fine particulates, such as drywall dust or sawdust, as well as other materials, can make their way into your system when the construction crews are cleaning up. The only way to thoroughly remove all of these pollutants from your system is through professional cleaning

Why should I have my tile & grout cleaned?

Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile & grout cleaning is the only way to remove the deep-down dirt.

How do you clean my tile & grout?

We use a high pressure rotary tool with dual rotating jets. This is combined with the same truck-mounted steam/pressure cleaning we use to deep clean your carpet. We use tile and grout specific cleaners that strip away any waxy build-up and remove the dirt embedded in the grout lines.

How often should I have my floor cleaned?

As with carpet, many factors must be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile & grout cleaned.

How long will it take to have my tile floor cleaned?

For an average size room (up to 300 square feet), it typically takes 30–60 minutes to clean the tile & grout. This can vary based on a number of factors including the size of the tile, amount of soil in the grout lines, and room configuration. If you choose to have sealant added, it typically takes 2–3 hours to complete the entire process.

Why should I have my grout lines sealed?

Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance.

How long do I have to stay off the floor after sealant has been applied?

We recommend that you wait 30 minutes before walking on the floor to allow the sealant to dry. It will take 24 hours for the sealant to cure completely, so we suggest that you avoid any liquid coming in contact with the sealant during that time

Do I have to use a special floor cleaner if I have the sealant applied?

To preserve the life of the sealant, we recommend that you use a neutral cleaner on your floor. Rinsing after mopping will also help keep your floors looking their best. You will want to avoid bleach and other harsh chemical cleaners as these can wear away at the sealant and cause it to break down prematurely.

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