What to expect when you call

Allied Elements

for Carpet & Restoration Service
Why is it important to maintain clean air ducts?

During the operation of an HVAC system dirt, dust, debris, allergens and other particles build up in the air ducts. Over time, this build up adversely effects the indoor environment, as well as the performance of your HVAC system.

How long will it take to clean out my air duct system?

It typically takes 2 technicians 2.5-4 hours to clean a standard size home (2000-2500 square ft.).

How often should I have my air duct system cleaned?

We recommend cleaning every 3-5 years. If someone in the household has asthma, allergies, or respiratory concerns, it can be more frequent.

Will cleaning out my air duct system create a mess in my house? A friend had it done and said that after the company left, “Dirt blew out of all their vents when the furnace turned back on.”

It is important to hire a company the will clean the “entire system”. Our cleaning method is labor intense and each system is thoroughly cleaned and inspected prior to restarting your system so we have never had a problem with “dirt blowing out the vents” after a cleaning. There is no mess left on the completion of the job.

How do you clean an air duct system?

For best results, Duct Clean Corporation prefers to employ the use of brushing and contact cleaning, whenever possible. The results are excellent and the cleaning methods we use will not damage components or negatively alter the integrity of a properly installed air duct system.

Are there different methods of cleaning an air duct system?

The three most popular methods are vacuuming, rotary brushing and air sweeping.

Who needs air duct cleaning?

People who experience a high amount of allergic reactions or those who live in older homes. Also, in the following situations:

  • renovations or remodeling done to your home
  • having smokers in your home
  • having pets that shed high amounts of fur and dander in your home
  • moving into a new home
  • family members with allergies or asthma who might benefit from a reduction in the amount of indoor air pollutants in your home
Why should I clean my air ducts?

Children are more affected by polluted indoor air because they breathe faster and are closer to the ground where concentrations are higher (Dept. of Consumer Affairs).

Asthmatics, the elderly, and people with lung diseases are more sensitive to pollutants. Indoor air can be up to 70 times more polluted than outdoor air, and most people spend 60-90% of their time indoors.

9 out of 10 air system failures are caused by dirt and dust. See http://allergies.about.com/ for more information about allergies.

I have heard that cleaning my carpet makes it soil faster. Is this true?

The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.

Do you guarantee removal of all spots or stains in the carpet?

We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

After my carpet was cleaned, it has bubbles or ripples in the carpet. What caused this?

As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of restretching prior to the cleaning. If these ripples do not go away after it is completely dry, please contact us as soon as possible.

How do you guarantee customer satisfaction?

We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are.

Why should I have a protector applied to my cleaned carpets?

As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.

Does carpet come with a protector?

A dry soil protector comes on most carpet from the manufacturers. This is a wear dated product and is removed over time with every day traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.

How often do manufacturers recommend professional cleaning?

Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use.

How does Allied Elements clean upholstered furniture?

We use our powerful hot water extraction cleaning process whenever possible, because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and your furniture.

What does professional cleaning do to the protective coating I purchased with my upholstered furniture?

While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time — along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning.

How long will it take my furniture to dry?

Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 6-12 hours.

Why should I have my air ducts cleaned?

Some of the reasons are:

  • Dirt and debris may collect in your ventilation system blocking ductwork and key components of the furnace, including the evaporator coil and blower.
  • Build-up of these contaminants in the system can restrict airflow causing it to work harder and longer, thus expending more energy.
  • By cleaning the entire HVAC system, you may see an increase in the energy efficiency of your system, which in some cases translates to lower utility bills. These cleanings may also extend the life of your furnace or air conditioning system by reducing wear and tear.
Do I need to have my air ducts cleaned if my house is new?

Surprisingly enough, yes. Construction debris is one of the most common types of contamination that we find in air duct systems. Fine particulates, such as drywall dust or sawdust, as well as other materials, can make their way into your system when the construction crews are cleaning up. The only way to thoroughly remove all of these pollutants from your system is through professional cleaning.

Why should I have my tile & grout cleaned?

Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile & grout cleaning is the only way to remove the deep-down dirt.

How do you clean my tile & grout?

We use a high pressure rotary tool with dual rotating jets. This is combined with the same truck-mounted steam/pressure cleaning we use to deep clean your carpet. We use tile and grout specific cleaners that strip away any waxy build-up and remove the dirt embedded in the grout lines.

How often should I have my floor cleaned?

As with carpet, many factors must be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile & grout cleaned.

How long will it take to have my tile floor cleaned?

For an average size room (up to 300 square feet), it typically takes 30–60 minutes to clean the tile & grout. This can vary based on a number of factors including the size of the tile, amount of soil in the grout lines, and room configuration. If you choose to have sealant added, it typically takes 2–3 hours to complete the entire process.

Why should I have my grout lines sealed?

Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance.

How long do I have to stay off the floor after sealant has been applied?

We recommend that you wait 30 minutes before walking on the floor to allow the sealant to dry. It will take 24 hours for the sealant to cure completely, so we suggest that you avoid any liquid coming in contact with the sealant during that time.

Do I have to use a special floor cleaner if I have the sealant applied?

To preserve the life of the sealant, we recommend that you use a neutral cleaner on your floor. Rinsing after mopping will also help keep your floors looking their best. You will want to avoid bleach and other harsh chemical cleaners as these can wear away at the sealant and cause it to break down prematurely.

How long does it take?

Generally, it takes about 4-6 hours to complete an average-sized house, but it really depends on the size of your location.

How often do dryer vents need cleaning?

The better a dryer vent blows, the less lint builds up in it. Short vents blow better than long ones. Full size dryers blow better than smaller stack dryers or older dryers. Vents with a lot of turns and elbows blow worse and build up more lint. Very short vents attached to full size dryers may never need cleaning! Most vents, however, need cleaning every two to three years, depending on the factors above.

Are dryer vents a fire hazard?

A clogged vent will certainly cause a dryer to run hotter and increase the chance that something could catch fire. However, a dirty or clogged vent is only one link in a chain of events that must occur for a fire to start. Other events may include: failure of thermostat and limit switches in the dryer, lint inside the dryer, a missing or damaged lint screen, and a crushed hose behind the dryer. Though fire hazards may be exaggerated your dryer exhaust vent should not be overlooked or ignored. Many fire departments and insurance companies do require that dryer vents be inspected and cleaned regularly.

Will air duct cleaning reduce our energy bills?

Research by the U.S. EPA has demonstrated that HVAC system cleaning may allow systems to run more efficiently by removing debris from sensitive mechanical components. Clean, efficient systems are less likely to break down, have a longer life span, and generally operate more effectively than dirty systems.

What should I do after finding a water leak?

Even a small water leak can cause major damage to your home if left unaddressed. If you’ve noticed a leak, take these steps immediately:

  • Switch off the water source, which is usually located near your water meter.
  • Use towels to contain the water and prevent it from spreading.
  • If the water damage is extensive, temporarily disable your home’s power by switching off the electricity. Cables and appliances can become volatile when exposed to water, so do not enter a flooded room if it contains electrical devices.
  • Move any water-damaged items to a dry place.
  • Contact Allied Elements to schedule an inspection from a water damage cleanup specialist. Our team is available 24/7 for emergency cleanup.
What are the most common causes of water damage?

There are numerous causes of water damage ranging from torrential rainstorms to pipe leaks. If your home has suffered water damage, it is crucial that you identify the root cause of the problem to prevent similar issues from arising in the future. This is why it’s so important to schedule a visit from a water damage cleanup expert who has the knowledge and tools to identify and fix the problem quickly.

How might a flood damage my home?

Repairing your home after a flood is more complicated than it might seem at first. If the water damage is extensive, your property may need extensive repairs to the foundation, framing, walls, and floors.

Where does mold usually grow?

Mold tends to grow in warm, dry, and dark places. It can grow on just about any material.

After water damage, mold often grows at the damage site, which may be behind walls or on a leaky pipe. However, airborne spores released by mold can travel throughout your home and cause outbreaks in other areas. This is why mold remediation and dehumidification are so important after a flood.

The plumber said my crawlspace is flooded. Where is my crawlspace?

Your crawlspace is the area beneath your home where contractors access your plumbing and wiring systems. In the event of a leak or flood, gravity has the effect of drawing excess water down into the crawlspace. Since this area is never exposed to sunlight, the excess dampness can lead to mold growth.

Calling in a water damage expert from Allied Elements is particularly important if your crawlspace has been flooded. A fast response is crucial for mitigating the structural damage and preventing mold growth.

What happens during the water damage restoration process?

When an Allied Elements water damage technician arrives to your home, the first step will be stopping the source of the water damage. Your technician will then inspect the damage, test for mold growth, and create a remediation plan. This plan may involve water extraction, mold remediation, drying and dehumidification, basic cleanup, and structural repairs.

Is dehumidification really necessary?

Yes. Most people associate water damage with severe floods and pipe leaks, but excess moisture in the air can be just as destructive as pooled water. Humid air can damage your walls, floors, furniture, and other structural components in your home. Dehumidification effectively reduces air moisture, thus mitigating damage to your home and preventing subsequent mold growth.

The repair crew said I shouldn’t use my hands to test if my possessions are wet. Why not?

The main reason is so you aren’t electrocuted. Even if an item appears to be dry, it may be wet enough to conduct a charge and shock you if touched.

Can my wet furniture be salvaged?

Whether or not your furniture is salvageable will depend on its materials and the extent of the damage. The team at Allied Elements will use the latest tools and techniques to restore your water-damaged furniture, documents, and other belongings.

Where does the smell come from?

Most building materials are designed to absorb some degree of moisture. But when that limit is exceeded, those materials begin to erode and release tiny organic compounds into the air.

This decay is an ongoing process that will continue until the water is allowed to escape or dry, which means the smell could linger for quite some time. The odor is essentially an indicator that your home needs some structural repair.

How long will it take for my property to dry?

Each material in your home different. The type of material, the amount of moisture, and the amount of time the material has been exposed to moisture will determine how long it takes to dry.

Another important factor is the tools and techniques used to dry your materials. At Allied Elements, we can mitigate the overall damage and possibly salvage your belongings using dehumidification and other proven techniques.

Is water damage covered by my insurance?

The answer to this question depends on the types of insurance policies you have and their language. If you carry flood insurance, your policy should cover at least a portion of your repairs assuming that the cause of the water damage is a covered peril. Of course, there are some extenuating circumstances that may cause your insurance carrier to deny your claim—for instance, if the water damage occurred due to your own negligence.

How do I get in touch with Allied Elements if I have a water emergency?

We are available 24 hours a day to help you handle your water emergency. Just call us 24-hours a day @ 1877-water21 (928-3721)

What can I expect from the restoration experts?

You will speak with a certified restoration specialist very soon after your call. Then we’ll do the following to help you reclaim your home.

  • Advise you of what to do to minimize damage until our crew arrives.
  • Dispatch certified, trained, and experienced water damage crews to your home within three hours or less.
  • Pump out freestanding water quickly, and then extract water from carpet, padding, and upholstery.
  • Remove carpet and padding if deemed necessary. We will then clean, dry, and reinstall carpet and padding based on IICRC standards.
  • Provide professional grade equipment for a controlled drying process of your home and its contents—this minimizes the possibility of secondary damage and potential microbial growth.
  • Use specialized instruments to locate hidden pockets of water and to technically monitor the dehumidification/drying process.
  • Work directly with your insurance company to process claims and get your home back to normal as soon as possible.
  • Make sure your home’s structure and contents are dry, to the recommended industry standards for your area of the country.
Do I need to vacuum before the crew arrives?

A light vacuuming in the traffic areas is recommended. If needed, the crew can pre-vacuum the area to be cleaned for a $5.00 service fee.

Do you move furniture?

Yes. There is no charge to move furniture. We are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.

How long will it take for my carpet to dry?

Dry time is affected by humidity, temperature and air-flow to the area. It can take anywhere between 4-6 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas onto non-carpeted areas to avoid slipping.

How long will it take to clean my carpets?

On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.

What method do you use for cleaning?

The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Allied Element’s exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft, water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.


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